Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Order modification or cancellation
Customers can request a refund or modify order information before the item is shipped.
A cancellation made after the product has shipped is treated as a โreturnโ with all applicable fees.
If the order is refunded due to customer reasons, the customer needs to pay a certain amount of handling fee if produced.
- If you cancel your order at least one day before it has been shipped, your order will be canceled free of charge. Even if you are charged, we will refund the full price and shipping cost, if applicable.
- If you cancel your order after it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.
- Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation, and other applicable fees.
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How to Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youโll also need the receipt or proof of purchase.
To start a return, you can contact us atย service@ssimder.com. If your return is accepted, weโll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@ssimder.com.
For Cause Return Policy
In some cases, we know it may take longer than seven calendar days for you to find out whether our products meet your expectation. If this applies to you, please consider the following rule when returning a product after you received it for seven calendar days:
You have 30 calendar days to return an item from the date you received it.
You have to show, via photos or video, there is, in fact, a defect or nonconformity with our product, and such defect or nonconformity substantially impaired the value and functionality of the product.
No Cause Return Policy
We go above and beyond for our customers. As such, we offer a no cause return policy. If you hope to take this option, please consider the following rule:
Under the no cause policy, you have 30 calendar days to return an item from the date you received it, and you are responsible for any return shipping cost.
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Packaging and Return Shipping
Please ensure that the item you're returning is repackaged with all the parts, cords, and documentation that were included when you received it.ย ย All returns must be completed within 30 days from the date we approved your return request, or your return request is considered abandoned.ย ย
You may be subject to return shipping costs depending on the cause of your return.ย We are only committed to paying for your return shipping if there are enough documents to show we caused the defect.ย ย If the carrier is responsible for causing a defect, you are responsible for initiating the process with them, and we will assist you to do so.ย In all other circumstances, you are responsible for shipping your return back to us.ย ย If we paid for your return shipping by mistake, we would deduct the shipping cost we paid in your refund once we determined that we have not caused the defect after receiving and inspecting your return.ย ย
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once weโve received and inspected your return, and let you know if the refund was approved or not. If approved, youโll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
